Store: Zentheriax
Address: 75 Rue Edouard Renard, 93000 Bobigny, France
Email: contact@zentheriax.com
Phone: +33179761078
Full Name: Christelle Sortais
At Zentheriax, we are committed to providing stylish, high-quality skirts designed with attention to detail and comfort. Every item undergoes quality inspection before shipment to ensure it meets our standards. This Warranty Policy explains what is covered, what is not covered, and how to request assistance if an issue arises.
1. Warranty Coverage
All skirts purchased from Zentheriax are covered by a 30-day quality assurance warranty beginning on the date of delivery.
This warranty covers:
- Manufacturing defects
- Faulty seams or stitching
- Broken or defective zippers, buttons, or closures upon arrival
- Fabric defects present before use
- Incorrect item, color, or size received
- Damage caused during shipping
- Significant workmanship defects discovered upon delivery
If your item qualifies under this warranty, we will provide a replacement, store credit, or refund as appropriate.
2. What the Warranty Does NOT Cover
The following situations are not covered under warranty:
- Normal wear and tear from regular use
- Damage caused by improper washing, drying, ironing, or storage
- Shrinkage, fading, stretching, or fabric deterioration resulting from use
- Accidental damage including tears, snags, burns, stains, or pulled threads
- Damage caused by misuse, alterations, or unauthorized repairs
- Damage caused by sharp accessories, jewelry, belts, or handbags
- Items returned with odors from perfume, smoke, detergent, or other substances
- Minor variations in color due to screen settings or lighting
- Final sale, clearance, or promotional items where specified
These conditions are considered normal product usage and are not manufacturing defects.
3. How to Submit a Warranty Claim
To submit a warranty request, please contact us at contact@zentheriax.com and provide:
- Your order number
- Clear photos or videos showing the issue
- A brief explanation of the problem
- Your full name and contact information
Our support team will review your request within 24–48 business hours.
4. Approved Warranty Solutions
If your warranty claim is approved, one of the following solutions may be offered:
- Free replacement (same item, size, and color subject to availability)
- Full refund to the original payment method
- Store credit for future purchases
For approved warranty claims, any applicable replacement shipping costs will be covered by Zentheriax.
5. Warranty Timeframe
All warranty claims must be submitted within 30 days of delivery.
Claims submitted after the warranty period may not be eligible for replacement, refund, or store credit.
6. Customer Support
If you have any questions regarding your skirt, order, warranty claim, or product care, our customer support team is here to help.
Email: contact@zentheriax.com
Support Availability: 24/7
We appreciate your trust in Zentheriax and remain committed to delivering stylish, high-quality fashion with exceptional customer care.